Privacy Policy
Last Updated: 23/08/2025
1. Introduction
Nulla Labs ("we," "us," or "our") operates the website www.nulla-labs.uk (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller Information
Business Name: Nulla Labs
Business Type: Sole Trader (Self-employed)
Contact: info@nulla-labs.uk
3. Information We Collect
3.1 Personal Information You Provide
When you make a purchase or interact with our website, we may collect:
- Full name
- Email address
- Shipping address
- Phone number
- Order details and purchase history
3.2 Automatically Collected Information
We automatically collect certain information through:
- Cookies: Small data files stored on your device to enhance your browsing experience
- Google Analytics: We use Google Analytics to collect anonymized data about website traffic, including:
- Country/location data
- Keywords used to find our website
- Pages visited and time spent on site
- Device and browser information
3.3 Payment Information
Payment details are processed and stored by Stripe, our payment processor. We do not store your complete payment card information on our servers.
4. How We Use Your Information
We use your personal information for the following purposes:
4.1 Order Processing and Fulfillment
- Processing and fulfilling your orders
- Communicating about your orders (confirmations, shipping updates)
- Providing customer support
- Managing returns and exchanges
4.2 Business Operations
- Understanding product demand and customer preferences
- Resolving any issues with our gaming controllers
- Improving our products and services
4.3 Marketing Communications
- Sending newsletters and promotional emails (with your consent)
- Notifying you about new products, special offers, and updates
- You can unsubscribe from marketing communications at any time
4.4 Website Analytics
- Analyzing website traffic and user behavior for SEO purposes
- Improving website functionality and user experience
5. Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
- Contract Performance: To fulfill orders and provide customer service
- Legitimate Interests: For business analytics, fraud prevention, and improving our services
- Consent: For marketing communications and non-essential cookies
6. Information Sharing and Disclosure
We may share your information with the following third parties:
6.1 Service Providers
- Stripe: Payment processing (subject to Stripe's privacy policy)
- Email Marketing Provider: SendInBlue (Brevo) or Mailchimp for newsletter management
- Royal Mail: Shipping and delivery services
- Google Analytics: Website analytics (anonymized data)
6.2 Legal Requirements
We may disclose your information if required by law, court order, or government regulation.
7. Data Retention
We retain your personal information for the following periods:
- Order Information: Up to 1 year after purchase to ensure customer satisfaction and resolve any product issues
- Marketing Data: Until you unsubscribe or request deletion
- Website Analytics: Google Analytics data is retained according to Google's retention settings
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
9. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
9.1 Right of Access
You can request a copy of the personal data we hold about you.
9.2 Right to Rectification
You can request correction of inaccurate or incomplete personal data.
9.3 Right to Erasure
You can request deletion of your personal data in certain circumstances.
9.4 Right to Restrict Processing
You can request that we limit how we use your personal data.
9.5 Right to Data Portability
You can request a copy of your data in a machine-readable format.
9.6 Right to Object
You can object to our processing of your personal data for direct marketing purposes.
9.7 Right to Withdraw Consent
You can withdraw consent for marketing communications or cookies at any time.
To exercise any of these rights, please contact us using the information provided in Section 11.
10. Cookies Policy
10.1 What Are Cookies
Cookies are small text files stored on your device when you visit our website.
10.2 Types of Cookies We Use
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Google Analytics cookies to understand website usage
- Marketing Cookies: For email marketing integration (if applicable)
10.3 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will delete such information immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
13. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Email: info@nulla-labs.uk
14. Complaints
If you believe we have not handled your personal data in accordance with this Privacy Policy or data protection law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.
ICO Contact Information:
Website: ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
